Service Quality Assessment of Workers' Compensation Health Care Delivery Programs in New York State Using SERVQUAL-Reference-Cited by-同舟云学术

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Service Quality Assessment of Workers' Compensation Health Care Delivery Programs in New York State Using SERVQUAL

Published:2003-12-01 Issue:1-2 Volume:21 Page:29-64
ISSN:0735-9683
Container-title:Health Marketing Quarterly
language:en
Short-container-title:Health Marketing Quarterly

Author:

Arunasalam Mark¹,Paulson Albert²,Wallace William³

Affiliation:

1. Bureau of Health Management, New York State Workers' Compensation Board , 20 Park Street, Albany, NY, 12207, USA

2. Lally School of Management and Technology, Rensselaer Polytechnic Institute , 110 Eight Street, Troy, NY, 12180, USA

3. Department of Decision Sciences and Engineering Systems, Rensselaer Polytechnic Institute , 110 Eight Street, Troy, NY, 12180, USA

Publisher

Informa UK Limited

Subject

Marketing,General Health Professions

Link

https://www.tandfonline.com/doi/pdf/10.1300/J026v21n01_03

Reference49 articles.

1. Measuring service quality at the University of Texas M.D. Anderson Cancer Center

2. An empirical assessment of the SERVQUAL scale

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1. An integrated approach for healthcare services risk assessment and quality enhancement;International Journal of Quality & Reliability Management;2019-11-25

2. A Pan‐European Approach to Customer Satisfaction: An Optimal Strategy?;Multinational Business Review;2008-11-19

3. Participant Satisfaction with the Vocational Rehabilitation Process;Health Marketing Quarterly;2005-04-01

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