Author:
Botschen Günther,Bstieler Ludwig
Subject
Marketing,Geography, Planning and Development
Cited by
26 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Mapping the Patient’s Journey in Healthcare through Process Mining;International Journal of Environmental Research and Public Health;2020-09-10
2. Service breakdown prevention;International Journal of Contemporary Hospitality Management;2020-01-16
3. Redesigning In-Flight Service with Service Blueprint Based on Text Analysis;Sustainability;2018-11-29
4. Improving service quality through customer journey analysis;Journal of Service Theory and Practice;2016-11-14
5. Factors affecting memorability of service failures: a longitudinal analysis;International Journal of Contemporary Hospitality Management;2016-08-08