An Assessment of Service Quality in a Nature-Based Tourism Setting
Author:
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management
Link
http://www.tandfonline.com/doi/pdf/10.1300/J162v01n02_02
Reference12 articles.
1. A Comparison of Alternative Direct and Discrepancy Approaches to Measuring Quality of Performance at a Festival
2. SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality
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