Analysis and Lessons Learned Instituting an Instant Messaging Reference Service at an Academic Health Sciences Library-Reference-Cited by-同舟云学术

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Analysis and Lessons Learned Instituting an Instant Messaging Reference Service at an Academic Health Sciences Library

Published:2008-01 Issue:1 Volume:27 Page:33-51
ISSN:0276-3869
Container-title:Medical Reference Services Quarterly
language:en
Short-container-title:Medical Reference Services Quarterly

Author:

Kipnis Daniel G.,Kaplan Gary E.

Publisher

Informa UK Limited

Subject

Library and Information Sciences,Health Informatics

Link

http://www.tandfonline.com/doi/pdf/10.1300/J115v27n01_03

Reference24 articles.

1. Thomas Jefferson University.“Facts: Thomas Jefferson University Hospitals 2005/2006.”, Available: Accessed: February 9, 2007

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1. Référence virtuelle, clavardage et messagerie instantanée : compétences requises et rôle éducatif du bibliothécaire;Documentation et bibliothèques;2015-09-23

2. Measuring patrons' technology habits: an evidence-based approach to tailoring library services;Journal of the Medical Library Association : JMLA;2014-04

3. User satisfaction with electronic reference: a systematic review;Reference Services Review;2010-08-17

4. Efficiency and utility: an evolutionary perspective;International Journal of Social Economics;2010-08-03

5. Coding into the Great Unknown: Analyzing Instant Messaging Session Transcripts to Identify User Behaviors and Measure Quality of Service;College & Research Libraries;2010-07-01

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