Suppressing emotion and engaging with complaining customers at work related to experience of depression and anxiety symptoms: a nationwide cross-sectional study-Reference-Cited by-同舟云学术

Suppressing emotion and engaging with complaining customers at work related to experience of depression and anxiety symptoms: a nationwide cross-sectional study

Published:2017 Issue:3 Volume:55 Page:265-274
ISSN:0019-8366
Container-title:Industrial Health
language:en
Short-container-title:INDUSTRIAL HEALTH

Author:

YOON Jin-Ha¹²³,KANG Mo-Yeol⁴,JEUNG Dayee³⁵,CHANG Sei-Jin³⁵

Affiliation:

1. The Institute for Occupational Health, Yonsei University College of Medicine, Korea

2. Department of Preventive Medicine, Yonsei University College of Medicine, Korea

3. Department of Preventive Medicine, Wonju College of Medicine, Yonsei University, Korea

4. Department of Preventive Medicine, Seoul National University College of Medicine, Korea

5. Institute Occupational and Environmental Medicine, Wonju College of Medicine, Yonsei University, Korea

Publisher

National Institute of Industrial Health

Subject

Health, Toxicology and Mutagenesis,Public Health, Environmental and Occupational Health

Link

https://www.jstage.jst.go.jp/article/indhealth/55/3/55_2016-0069/_pdf

Reference28 articles.

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3. 3) Grandey AA (2000) Emotion regulation in the workplace: a new way to conceptualize emotional labor. J Occup Health Psychol 5, 95–110.

4. 4) Grandey A, Foo SC, Groth M, Goodwin RE (2012) Free to be you and me: a climate of authenticity alleviates burnout from emotional labor. J Occup Health Psychol 17, 1–14.

5. 5) Yoon SL, Kim JH (2013) Job-related stress, emotional labor, and depressive symptoms among Korean nurses. J Nurs Scholarsh 45, 169–76.

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