METHODOLOGICAL BASES FOR THE EVALUATION OF BUSINESS PROCESSES IN THE CONSTRUCTION INDUSTRY OF UKRAINE IN THE POST-WAR PERIOD

Abstract

The purpose of the work is to develop a methodological approach to the evaluation of business processes of organizations in the construction industry of Ukraine in the post-war period. Methodology. In order to achieve the set goal, the following research methods are used in the work: theoretical generalization - for a deeper study of business process management issues; graphic – for building a methodical approach to the assessment of business processes in the construction industry of the national economy; system approach – when structuring indicators for calculating integral indicators of effectiveness and efficiency of a certain business process; matrix – for forming a matrix of evaluation indicators of effectiveness and efficiency of operational business processes of organizations in the construction industry. Results. The article presents a methodological toolkit for the analysis and evaluation of business processes in the construction industry of Ukraine. The proposed methodological approach provides for the identification of "bottlenecks" of certain business processes by calculating weighted average, integral and general indicators of effectiveness and efficiency. This makes it possible to assess the state of certain business processes of enterprises, as well as their totality, and to determine the priority of management actions for their improvement. Practical implications. Approval of the proposed methodological approach was carried out on the example of the organization of the construction industry. At the same time, within the framework of the proposed criteria (financial-economic, resource-production, external integration, organizational) a list of indicators was formed, taking into account the specifics of the activity of the construction organization. Evaluating the effectiveness and efficiency of business processes according to the specified criteria and indicators allows to monitor the current activity of the construction organization and evaluate the effectiveness of its functioning at any moment. The influence of certain groups of indicators according to each BSC criterion was evaluated and an integral assessment of the effectiveness and efficiency of the studied business processes was carried out. Calculations show that most of the operational business processes of the studied construction organization are performed with an average level of effectiveness and efficiency. The obtained value of the summarizing indicator of effectiveness and efficiency of the set of operational business processes of the construction organization indicates the average level of effectiveness and efficiency. Value/originality. It has been proven that information about the effectiveness and efficiency of the business process is the basis for management decisions by the management and is used for operational control of business processes, analysis and improvement of the activities of the construction organization.