Assessment of Patients’ Satisfaction with Nursing Care in Babcock University Teaching Hospital, Ilishan-Remo, Ogun State, Nigeria

Abstract

Patient satisfaction has become an established outcome indicator of the quality and the efficiency of the health care systems. Patient satisfaction with nursing services is considered the most important factor in the moulding of the overall patient satisfaction with hospital services, and reflects the ability of the provider to meet the patients’ needs. This study therefore sought to investigate patients’ satisfaction with rendered nursing care and services in Babcock University Teaching Hospital, Ilishan-Remo, Ogun State, Nigeria. This study adopted descriptive survey research design. The study population were in-patients who have spent at least one night on admission in Medical, Surgical, Obstetrics and Gynaecology wards. Convenient non-probability sampling technique was used in recruiting the 151 respondents of this study. The instrument for data collection was a pretested semi-structured self-administered questionnaire consisting of 4 Sections (A-D). The instrument was validated through face and content validity by experts in Nursing Science and Tests and Measurement. Test re-test method was used to establish the reliability of the instrument while the reliability coefficient value of 0.827 was derived after subjecting the data collected to Pearson’s Moment Correlation Statistics. The questionnaires were distributed by the researcher conveniently to inpatients of the selected wards. Descriptive and inferential statistics were used to analyse the data collected. The findings revealed that Majority (93%) of the patients showed excellent satisfaction with the quality of nursing care received, and have positive perception (83.9%) and suitable experiences with nursing care (62.4%) during their stay on the wards. It was recommended among others that patients’ opinion for improving quality of nursing care should be taken into considerations to improve the quality of nursing care.