Factor That Influences Parental Satisfaction with Neonatal Intensive Care Unit Care Services

Abstract

Introduction: Satisfaction is a belief and attitude regarding the level of services provided by a certain institution. Parental and patient satisfaction is a tool for evaluating the healthcare. Neonatal Intensive Care Units (NICUs) are a place where giving critical care that is both costly and efficient while utilizing a diverse team approach is required to get better results. Methods and Materials: A cross-sectional research with an institutional focus was carried out between October 10, 2022 and January 10, 2023. The sample frame was made up of the parent of a newborn whose newborn has finished receiving hospital care and treatment and is getting ready to be discharged. Purposive sampling techniques were employed to choose the 299 individuals for the sample. The association between the dependent and independent variables was evaluated using the IBM SPSS software program, version 20.0 (Armonk, NY: IBM Corp). Result: The satisfaction rate of the participants in this study was 57%. This study analyses showed that mothers were 4 times more satisfied than fathers (AOR = 4.11; 95%CI: 2.81-5.63; P = 0.013). The odds of parental satisfaction on neonatal services were 7 times higher among residents of rural than who are residents of urban (AOR = 6.94; 95%CI: 3.42-8.06; P = 0.092) and parents of a neonate with a normal birth weight of 1.14 (AOR = 1.14; 95%CI: 1.00-3.94; P = 0.110) times more satisfied than their matching part. Conclusion: In this study, slightly more than half (57%) of the parents expressed satisfaction with the infant’s care services. This finding suggests that parental satisfaction was usually poor as compared to earlier study. Parental gender, parental place of residence and neonatal birth weight were all linked variables. Therefore, medical professionals and hospital administrators should collaborate to enhance NICU services in order to provide high-quality care and satisfy parents.