Author:
Aprilia Miranti,Rofiuddin Mohammad
Abstract
This research aims to analyze the influence of good governance principles on the satisfaction of BLT recipients affected by COVID-19 in 2020 in Manggihan Village, which is mediated by the quality of government services. The sample used in this research was 93 respondents. The data collection technique is by distributing questionnaires in the form of questions to BLT recipients. The analysis method uses multiple linear regression. The findings show that accountability, transparency, participation, responsiveness, and justice principles significantly affect service quality. The principles of accountability, responsiveness, justice, and service quality also influence community satisfaction, but transparency and participation do not. Meanwhile, with mediating variables, service quality can mediate the influence of accountability, transparency, participation, responsiveness, and justice principles on community satisfaction.
Reference32 articles.
1. Abidin, Z. (2019). Analisis Penerapan Islamic Good Corporate Governance (IGCG) pada Bank Pembiayaan Rakyat Syariah Hikmah Wakilah Banda Aceh. Tadabbur: Jurnal Peradaban Islam, 1(2), 192–212. https://doi.org/10.22373/tadabbur.v1i2.16
2. Amiruddin, & Yarangga, M. M. (2021). Kualitas Pelayanan Alokasi Dana Desa Dalam Meningkatkan Kepuasan Masyarakat Pada Kampung Anjareuw Distrik Samofa Kabupaten Biak Numfor. 1.
3. Andika, M. A. W., & Sukraaliawan, I. N. (2020). Implementasi Prinsip – Prinsip Good Governance Dalam Meningkatkan Kualitas Pelayanan Publik Pada Kantor UPTD Pelayanan Pajak dan Retribusi Daerah Provinsi Bali Di Kabupaten Buleleng. Jurnal Unipas, 12(2), 102–110.
4. Arniwaty Lamadjido, R., Bahry Noor, N., Anutapura, R., Administrasi dan Kebijakan Kesehatan, B., Unhas, F., & Manajemen Rumah Sakit, B. (2013). Penerapan Prinsip Good Coorporate Governance Terhadap Kepuasan Pasien Di Rsu Anutapura Palu Good Coorporate Governance Principles Analysis To Patient Satisfaction in Rsu Anutapura Palu. Jurnal AKK, 2(2), 1–9.
5. Arsim. (2017). Pengaruh Pelayanan Administrasi Kependudukan oleh Perangkat Desa Terhadap Kepuasan Masyarakat di Desa Matenggeng Kecamatan Dayeuhluhur Kabupaten Cilacap. Dinamika: Jurnal Ilmiah Ilmu Administrasi Negara, 4(2), 236–245.