Patient Satisfaction Related to Nurse’s Specific Aspects of Communication and Nursing Care

Abstract

Abstract Background: Nurses spend most of their time with the patient while admitted to the hospital, so it is essential and the patient’s perception to recognise, value and identify their needs and experiences during their hospital stay. Objectives: A descriptive study was undertaken to assess the level of patient satisfaction related to nurses’ specific aspects of communication and nursing care provided in a secondary hospital in Northeast, India. Methods: Using a simple random sampling technique, 140 patients were recruited for the study. Data were collected using a structured interview method designed by the investigator and validated by experts. Results: Analysis revealed that 43.6% scored >81 on the satisfaction level, and about 7.9% scored <50. Four domains were clubbed for assessments, of which 36% of the patients were slightly satisfied with the nurses related to the information and education given to them. About 46% were extremely satisfied with care and communication, 46% with respect and courtesy shown by nurses and 48% of the patients were extremely satisfied with nurses’ availability and timeliness. About 71% of the patients will come back to the hospital if required, and 76% will recommend the hospital to others. No significant association was found between patient satisfaction and demographic variables. Conclusion: Hospitals need to have an approach to measuring patient satisfaction, which could help assess the organisation and individual accountability, thereby increasing satisfaction amongst staff and patients.