1. SafeCare. Advanced Assessment Report, Federal Medical Centre, Ebute-Metta. Lagos; 2021.
2. CGAP. Mystery Shopping. The SAGE Encyclopedia of Quality and the Service Economy. 2015.
3. The National Patient Experience Survey: Findings of the 2017 inpatient survey. https://yourexperience.ie/wp-content/uploads/2019/07/NPES-National-Report-2017- WEB.pdf. [Last accessed on 2022 Sep 19].
4. Dada A. Building Responsive Healthcare Systems in Nigerian Tertiary Centers FMC Ebute-Metta Experience. Conference Paper at the National Executive Council Meeting of the Medical and Dental Consultants' Association of Nigeria, Port-Harcourt, Nigeria. 2022. p.1-40.
5. Dada A. Quality Improvement in Hospitals in Nigeria: FMC Ebute-Metta as a Case Study. 2022. p. 1–49.