Hospital Pharmacists’ Patient-Centered Communication, Trust, and Satisfaction: Patients’ Perceptions and Opinions

Author:

Jin Hye Kyung1,Suh Sung Yun2,Kim Sung Hwan2,Kim A Jeong2,Kim Hyun Jeong2,Choi Nigh2,Choi Jeong Yun2,Lee Hayeon2,Hong Jiseung2,Lee Oksang2,Oh Hyeri2,Jeon Ah Young2,Kim Gahyun2,Do Jihyeon2,Lee Yumi2,Cho Yoon Sook2

Affiliation:

1. College of Pharmacy, Dongguk University, 32, Dongguk-ro, Ilsandong-gu, Goyang, 10326, Republic of Korea

2. Department of Pharmacy, Seoul National University Hospital, 101 Daehak-ro, Jongno-gu, Seoul, 03080, Republic of Korea

Publisher

The Korean Society of Health-System Pharmacists

Subject

General Medicine

Reference48 articles.

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3. Babakus E, Mangold WG. Adapting the SERVQUAL scale to hospital services: an empirical investigation. Health Services Research. 1992;26(6):767-86.

4. Chung DJ, Jung MS, Byeon JO. Structural modeling of hospital facilities, medical human power, patient satisfaction, and behavior intention in health care service. Health and Social Science. 2006;19(1):151-78.

5. Scope of contemporary pharmacy practice: Roles, responsibilities, and functions of pharmacists and pharmacy technicians

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