Validation of a questionnaire for consumers' perception of service quality in community pharmacy

Author:

Grew Bethany,Schneider Carl R.ORCID,Mirzaei Ardalan,Carter Stephen R.

Publisher

Elsevier BV

Subject

Pharmaceutical Science,Pharmacy

Reference37 articles.

1. Pharmaceutical Care Practice: the Patient-centred Approach to Medication Management Services;Cipolle,2012

2. Marketing for Pharmacists;Holdford,2003

3. How to attract them and keep them: the pharmacy attributes that matter to Australian residents with chronic conditions;McMillan;Int J Pharm Pract,2014

4. The missing path to gain customers loyalty in pharmacy retail: the role of the store in developing satisfaction and trust;Castaldo;Res Soc Adm Pharm,2016

5. Does employee performance affect customer loyalty in pharmacy services?;Rabbanee;J Serv Theory Pract,2015

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