1. Battling the demons of complexity: design thinking in a business context;Mayfield;Des Manage Rev,2012
2. Big data are, after all, just data;Schultz;Perf Improv,2014
3. A balanced perspective to perioperative process management aligned to hospital strategy;Ryan;Int J Healthc Inf Syst Inform,2014
4. HCAHPS Fact Sheet (CAHPS® Hospital Survey). Hospital Consumer Assessment of Healthcare Providers and Systems. http://www.hcahpsonline.org/Files/HCAHPS_Fact_Sheet_June_2015.pdf. Accessed June 3, 2015.
5. Benchmarking to inform planning: the EDUCAUSE core data service;Lang;EDUCAUSE Rev,2015