1. The Joint Commissionhttp://www.jointcommission.org/PatientSafety/. Accessed May 19, 2009.
2. Leapfrog Grouphttp://www.leapfroggroup.org. Accessed May 19, 2009.
3. National Academy for State Health Policy. http://www.nashp.org. Accessed May 19, 2009.
4. The Council on Surgical & Perioperative Safety (CSPS). http://www.cspsteam.org. Accessed May 19, 2009.
5. The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job;Namie,2003