1. Institute of Medicine,2000
2. Focusing on high reliability;Leonard,2004
3. The end of the beginning: patient safety five years after “To Err is Human”;Wachter;Health Affairs (Millwood),2004
4. Joint Commission International Center for Patient Safety. Preventing infant death and injury during delivery;Sentinel Event Alert,2004
5. Is health care ready for Six Sigma quality?;Chassin;The Millbank Quarterly,1998