1. Self-Assessment Guidelines for Quality Management;Anon,1998
2. Quality management in TQM versus non-TQM firms: an empirical investigation;Ahire;International Journal of Quality and Reliability Management,1998
3. The Essence of Total Quality Management;Bank,1992
4. Quality progress Feb. (1988);Beer,1992
5. Making Quality Work — Lessons from Europe's Leading Companies;Binney,1992