1. Quality Begins and Ends With Data;Paul;Quality Progress,1992
2. Can Quality Management Really Work in Health Care?;Blanton;Quality Progress,1992
3. Marketing-orientation Revisited: The Crucial Role of the Part-time Marketer;Evert;European Journal of Marketing,1991
4. Strategic Leadership for Quality in Health Care;Lawrence;Quality Progress,1992
5. Implementing TQM in a Hospital;Matherly;Quality Progress,1992