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A computerized quality function deployment approach for retail services

  • Published:1996-09 Issue:4 Volume:30 Page:611-622
  • ISSN:0360-8352
  • Container-title:Computers & Industrial Engineering
  • language:en
  • Short-container-title:Computers & Industrial Engineering

Author:

Trappey Charles V.,Trappey Amy J.C.,Hwang Shuenn-Jia

Publisher

Elsevier BV

Subject

General Engineering,General Computer Science

Reference23 articles.

1. An investigation into the determinants of customer satisfaction;Churchill;J. Mktg Res.,1983

2. Brand Loyalty: Measurement and Management;Jacoby,1978

3. The strategic role of product quality;Jacobson;J. Mktg,1987

4. Object-orient databases for quality function development and Taguchi methods;Sriraman;Computers Ind. Engng,1990

5. QFD: echoing the voice of the customer;Brown;AT&T Tech. J.,1991

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