Using simulation to realize TQM within a technical support department-Reference-Cited by-同舟云学术

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Using simulation to realize TQM within a technical support department

Published:1996-10 Issue:1-2 Volume:31 Page:331-334
ISSN:0360-8352
Container-title:Computers & Industrial Engineering
language:en
Short-container-title:Computers & Industrial Engineering

Author:

Jones Thomas M.,Crowe Thomas J.

Publisher

Elsevier BV

Subject

General Engineering,General Computer Science

Reference6 articles.

1. Computer Simulation Applications in Service Operations: A Case Study from the Leisure Industry;Smith;The Service Industries Journal,1994

2. Implementing TQM: Competing in the Nineties Through Total Quality Management;Jablonski,1992

3. Total Quality Management: Three Steps to Continuous Improvement;Tennor,1992

4. Total Quality Management: Text, Cases, and Readings;Ross,1993

5. Valuing TQM Through Rigorous Financial Analysis;Spitzer;Quality Progress,1993

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Prescriptive Analytics for finding the optimal manufacturing practice based on the simulation models of Lean Manufacturing and Total Quality Management;2022 International Conference on Computer, Power and Communications (ICCPC);2022-12-14

2. Exploring the Challenges and Techniques Used for Improving Customer Satisfaction Through TQM: An Empirical Study;Journal of Advanced Manufacturing Systems;2021-04-10

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