1. The Process: Business Process Modeling Using BPMN;Grosskopf,2009
2. Managing of process key performance indicators as part of the ARIS methodology;Kronz,2006
3. Ppinot tool suite: a performance management solution for process-oriented organisations;del Río-Ortega,2013
4. Towards measuring key performance indicators of semantic business processes;Wetzstein,2008
5. On the definition and design-time analysis of process performance indicators;del Río-Ortega;Inf. Syst.,2013