1. The measurement and meaning of patient satisfaction: a review of the literature;Ware;Health Med Serv Rev,1978
2. Physician use and patient satisfaction in a prepaid medical plan: a survey of H.I.P. members;Executive summary from the survey report submitted by the Centers for Community Health, Faculty of Medicine, Columbia University #83513,1982
3. Determinants of effectiveness of physician-nurse practitioner teams;Bennett;Final report, Health and Human Services grant no. 1 RO 1 HS, 04104-01.,1982
4. An overview of patient satisfaction with psychiatric treatment;Kalman;J Hosp Community Psychiatry,1983
5. Adult mental health services in a health maintenance organization;Budman;Am J Psychiatry,1979