A fuzzy service quality based approach for performance evaluation of educational units

Author:

Nojavan Majid,Heidari Atefeh,Mohammaditabar Davood

Publisher

Elsevier BV

Subject

Management Science and Operations Research,Statistics, Probability and Uncertainty,Strategy and Management,Economics and Econometrics,Geography, Planning and Development

Reference46 articles.

1. A conceptual model of service quality and its implications for future research;Parasuraman;J Market,1985

2. Service quality measurement in the Turkish higher education with SERVQUAL method;Yilmaz;Anadolu Univ J Soc Sci,2007

3. Service quality evaluation of technical institutions using data envelopment analysis;Khan;Int J Prod Qual Manag,2008

4. Adaptation and application of the SERVQUAL scale in higher education;De Oliveira,2009

5. Comparison of service quality gaps among teachers and students as internal and external customers;Mosahab;Int J Market Stud,2010

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