1. Search, interaction, and evaluation in customized versus standardized services: a propositional inventory;Ang,1989
2. The role of the environment in marketing services: the consumer perspective;Baker,1987
3. Ecological Psychology;Barker,1968
4. The ecological validity of photographic slides and videotapes in simulating the service setting;Bateson;Journal of Consumer Research,1992
5. Environmental Psychology;Bell,1978