SERVQUAL Reliability and Validity in Travel Agencies-Reference-Cited by-同舟云学术

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SERVQUAL Reliability and Validity in Travel Agencies

Published:2003-01 Issue:1 Volume:30 Page:258-262
ISSN:0160-7383
Container-title:Annals of Tourism Research
language:en
Short-container-title:Annals of Tourism Research

Author:

Bigné J.E.,Martı́nez C.,Miquel M.J.,Andreu L.

Publisher

Elsevier BV

Subject

Tourism, Leisure and Hospitality Management,Development

Reference6 articles.

1. Las Agencias de Viajes: Factores de Calidad e Implicaciones de Marketing;Bigné,1996

2. The Influence of Motivation, Experience and Satisfaction on the Quality of Service of Travel Agencies;Bigné,1997

3. La Calidad Percibida: Una Aproximación a las agencias de viajes;Bigné;Revista Europea de Dirección y Economı́a de la Empresa,1995

4. Vital Encounters: When Tourist Contact Travel Agents;Cliff,1997

5. Refinement and Reassessment of the SERVQUAL Scale;Parasuraman;Journal of Retailing,1991

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