The role of expectations in the consumer satisfaction formation process: Empirical evidence in the travel agency sector-Reference-Cited by-同舟云学术

The role of expectations in the consumer satisfaction formation process: Empirical evidence in the travel agency sector

Published:2006-06 Issue:3 Volume:27 Page:410-419
ISSN:0261-5177
Container-title:Tourism Management
language:en
Short-container-title:Tourism Management

Author:

Rodríguez del Bosque Ignacio A.,San Martín Héctor,Collado Jesús

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development

Reference81 articles.

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3. Consumerism, consumer expectations and perceived product performance;Anderson;Third annual conference of the association for consumer research,1972

4. Antecedents to satisfaction with service recovery;Andreassen;European Journal of Marketing,2000

5. Customer loyalty and complex services. The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise;Andreassen;International Journal of Service Industry Management,1998

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