Customer satisfaction using low cost carriers

Author:

Kim Yu Kyoung,Lee Hyung Ryong

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development

Reference66 articles.

1. From intention to actions; a theory of planned behavior;Ajzen,1985

2. Airline services marketing by domestic and foreign firms: differences from the customers' viewpoint;Aksoy;Journal of Air Transport Management,2003

3. Customer satisfaction, productivity and profitability: differences between goods and services;Anderson;Marketing Science,1997

4. Are U.S. airlines really in crisis?;Assaf;Tourism Management,2009

5. Assessing construct validity in organizational research;Bagozzi;Administrative Science Quarterly,1991

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