All words have consequences: Concrete versus abstract language in management response to hotel guest reviews-Reference-Cited by-同舟云学术

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All words have consequences: Concrete versus abstract language in management response to hotel guest reviews

Published:2025-02 Issue: Volume:106 Page:105032
ISSN:0261-5177
Container-title:Tourism Management
language:en
Short-container-title:Tourism Management

Author:

Li Chunyu,Yu Yiheng,Filieri Raffaele,Cui Geng

Funder

National Natural Science Foundation of China

Humanities and Social Science Fund of Ministry of Education of the People's Republic of China

Mobile Research Fund Project, Ministry of Education

National Aerospace Science Foundation of China

Key Program of NSFC-Tongyong Union Foundation

Publisher

Elsevier BV

Reference92 articles.

1. Agency and communion from the perspective of self versus others;Abele;Journal of Personality and Social Psychology,2007

2. The language of extraversion: Extraverted people talk more abstractly, introverts are more concrete;Beukeboom;Journal of Language and Social Psychology,2013

3. How does corporate social responsibility affect consumer response to service failure in buyer–seller relationships?;Bolton;Journal of Retailing,2015

4. Measuring and managing the externality of managerial responses to online customer reviews;Chen;Information Systems Research,2019

5. Temporal contiguity and negativity bias in the impact of online word of mouth;Chen;Journal of Marketing Research,2013

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