Cross-country analysis of perception and emphasis of hotel attributes

Author:

Francesco GalatiORCID,Roberta Galati

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development

Reference61 articles.

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2. Customer satisfaction, market share, and profitability: Findings from Sweden;Anderson;Journal of Marketing,1994

3. The antecedents and consequences of customer satisfaction for firms;Anderson;Marketing Science,1993

4. A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors;Ariffin;International Journal of Hospitality Management,2012

5. A comparison of approaches to importance-performance analysis;Bacon;International Journal of Market Research,2003

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