Author:
Castro Carmen Barroso,Martín Armario Enrique,Martín Ruiz David
Subject
Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development
Reference116 articles.
1. Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy;Abdullah;Total Quality Management,2000
2. Anderson, E.W., & Sulliwan, M.W. (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12 (Spring).
3. Strengthening the satisfaction-profit chain;Anderson;Journal of Service Research,2000
4. Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customer with varying degrees of service expertise;Andreassen;International Journal of Service Industry Management,1998
5. Tourist images: Marketing considerations;Ashworth;Marketing in the Tourism Industry,1998
Cited by
391 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献