An investigation into customer satisfaction levels in the budget accommodation sector in Scotland: a case study of backpacker tourists and the Scottish Youth Hostels Association-Reference-Cited by-同舟云学术

An investigation into customer satisfaction levels in the budget accommodation sector in Scotland: a case study of backpacker tourists and the Scottish Youth Hostels Association

Published:2006-06 Issue:3 Volume:27 Page:525-532
ISSN:0261-5177
Container-title:Tourism Management
language:en
Short-container-title:Tourism Management

Author:

Nash Robert,Thyne Maree,Davies Sylvie

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development

Reference36 articles.

1. Dissatisfaction with a construction of satisfaction;Botteril;Annals of Tourism Research,1987

2. Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry;Choi;International Journal of Hospitality Management,2001

3. Tourism, politics and public sector management;Elliottt,1997

4. Risk creation in travelling: backpacker adventure narration;Elsrud;Annals of Tourism Research,2001

5. English Tourism Council. (2002). Backpack to the future. http://www.englishtourism.org.uk.

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