Developing a multidimensional and hierarchical service quality model for the travel agency industry-Reference-Cited by-同舟云学术

Developing a multidimensional and hierarchical service quality model for the travel agency industry

Published:2008-08 Issue:4 Volume:29 Page:706-720
ISSN:0261-5177
Container-title:Tourism Management
language:en
Short-container-title:Tourism Management

Author:

Martínez Caro Laura,Martínez García Jose Antonio

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development

Reference94 articles.

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5. La Calidad de Servicio en las Agencias de Viaje. Una Adaptación de la Escala SERVQUAL;Bigné;Revista Europea de Dirección y Economía de la empresa,1996

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