1. Performance analysis and performance diagnostics;Austin,2000
2. Research methods in applied behavior analysis;Bailey,2002
3. Behavior Analyst Certification Board®. (2012). Supervisor training curriculum outline. Retrieved from http://bacb.com/wp-content/uploads/2015/05/supervisor_curriculum.pdf.
4. Approaching error-free customer satisfaction through process change and feedback systems;Berglund;Journal of Organizational Behavior Management,2009
5. The Six Boxes™: A descendent of Gilbert’s behavior engineering model;Binder;Performance Improvement,1998