Author:
Qiao T.,Geater A.F.,Chongsuvivatwong V.,Fan Y.,Guo Z.
Subject
Public Health, Environmental and Occupational Health,General Medicine
Reference40 articles.
1. Predictors of patient dissatisfaction with emergency care;Goldwag;Israel Med Assoc J IMAJ,2002
2. Patient satisfaction with hospital care: effects of demographic and institutional characteristics;Young;Med Care,2000
3. Determinants of patient satisfaction and willingness to return with emergency care;Sun;Ann Emerg Med,2000
4. What health professionals can do to identify and resolve patient dissatisfaction;Pichert;Jt Comm J Qual Improv,1998
5. The role of complaint management in the service recovery process;Bendall-Lyon;Jt Comm J Qual Patient Saf,2001
Cited by
9 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献