1. The balanced scorecard;Kaplan;Harvard Business Review,1992
2. Cost Management for Today's Advanced Manufacturing: The CAM-I Conceptual Design;Berliner,1988
3. Factories of the Future;Miller,1991
4. Benchmarking: The Search for Industry Best Practices;Camp,1989
5. A review of the Baldridge award;Garvin;Harvard Business Review,1992