1. Albert R. Gore, Jr., From Red Tape to Results: Creating A Government that Works Better & Costs Less; Improving Customer Service; Accompanying Report of the National Performance Review (Washington, DC: U.S. Government Printing Office, 1993), 5–8.
2. Gore, From Red Tape to Results, 6.
3. U. S. Government Printing Office, Instructions to Depository Librarians: Instructions, Information & Guidelines for the Depository Library Program, Guidelines, Chapter II (Washington, DC: U.S. Government Printing Office, 1988), section 9.
4. W. Patrick Leonard, “This Too Shall Pass or We Will,” Journal of Academic Librarianship 18, no.5 (November 1992): 305.
5. Richard E. Bopp and Linda C. Smith, Reference and Information Services: An Introduction (Englewood, CO: Libraries Unlimited, 1991), 172.