The power of apology-Reference-Cited by-同舟云学术

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The power of apology

Published:2010-05 Issue:2 Volume:107 Page:233-235
ISSN:0165-1765
Container-title:Economics Letters
language:en
Short-container-title:Economics Letters

Author:

Abeler Johannes,Calaki Juljana,Andree Kai,Basek Christoph

Publisher

Elsevier BV

Subject

Economics and Econometrics,Finance

Reference8 articles.

1. Interaction terms in logit and probit models;Ai;Economics Letters,2003

2. Economic insights from Internet auctions;Bajari;Journal of Economic Literature,2004

3. Legislating apology;Cohen;University of Cincinatti Law Review,2002

4. Pay enough or don't pay at all;Gneezy;Quarterly Journal of Economics,2000

5. Apologies as signals;Ho,2007

Cited by 43 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The usage of apologies and group cooperation;Journal of Economic Psychology;2024-10

2. Havayolu müşterilerinin hizmet telafilerine karşı tatmin ve sadakat düzeyleri;Tourism and Recreation;2024-06-30

3. The Priority Effect of a Chatbot's Emotional Apology Over Monetary Compensation: Managing Dissatisfied Customers after Service Failure;2024

4. Two is better than one: Apologies from two robots are preferred;PLOS ONE;2023-02-22

5. You Must Have a Preference: The Impact of No-Preference Communication on Joint Decision Making;Journal of Marketing Research;2022-09-21

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