1. A user's manual for the IOM's “Quality Chasm” report;Berwick;Health Aff (Millwood),2002
2. Notes on nursing: what it is, and what it is not;Nightingale,1860
3. The personal and impersonal nurse;Hanson;Am J Nurs,1916
4. Through the patient's eyes—hospitals, doctors, nurses;John Gabriel,1935
5. Through the patient's eyes: Understanding and promoting patient-centered care;Gerteis,1993