1. The case for using industrial quality management science in health care organizations;Laffel;JAMA,1989
2. Economic Control of Quality of a Manufactured Product;Shewhart,1931
3. Managerial Breakthrough;Juran,1964
4. Out of the Crisis;Deming,1986
5. The quality improvement cycle in clinical practice: colorectal cancer detection;Schoenbaum;HMO Practice,1989