1. The Quality of Medical Care: Information for Customers,1988
2. The Definition of Quality and Approaches to Its Management;Donabedian,1980
3. The quality of care: How can it be assessed?;Donabedian;JAMA,1988
4. The patient judgment system: Reliability and validity;Nelson;QRB,1989
5. Analyzing patient satisfaction: A multianalytic approach;Abramowitz;QRB,1987