1. The quality of medical care: Information for customers,1988
2. The quality of care: How can it be assessed?;Donabedian;JAMA,1988
3. Competition and the pursuit of quality: A conversation with Walter McClure;Igelhart;Health Affairs,1988
4. Out of the Crisis;Deming,1986
5. Joint Commission on Accreditation of Healthcare Organizations: Principles of organization and management effectiveness (unpublished report). Joint Commission Organization and Management Task Force, April 4, 1989.