1. Patient satisfaction as an indicator of quality of care;Cleary;Inquiry,1988
2. Involving consumers in quality of care assessment: Do they provide valid information?;Davies;Health Affairs,1988
3. Explorations in Quality Assessment and Monitoring. Volume 1. The Definition of Quality and Approaches to its Assessment;Donabedian,1980
4. Patient satisfaction—An attribute or indicator of the quality of care?;Vuori;QRB,1987
5. Health-maintenance organizations;Luft,1983