1. Enablement: the key to empowerment;Barner;Training and Development,1994
2. Stress and Cognition in Organisations: An Integrated Perspective;Beehr,1985
3. The empowerment of service workers: what, why, how and when;Bowen;Sloan Management Review,1992
4. The stressful price of prosperity;Brenner;Science New,1978
5. Stress and your employees;Brymer;The Cornell Hotel and Restaurant Administration Quarterly,1982