Enhancing Production Performance and Customer Performance Through Total Quality Management (TQM): Strategies For Competitive Advantage-Reference-Cited by-同舟云学术

Enhancing Production Performance and Customer Performance Through Total Quality Management (TQM): Strategies For Competitive Advantage

Published:2011 Issue: Volume:24 Page:1650-1662
ISSN:1877-0428
Container-title:Procedia - Social and Behavioral Sciences
language:en
Short-container-title:Procedia - Social and Behavioral Sciences

Author:

Agus Arawati,Hassan Za’faran

Publisher

Elsevier BV

Subject

General Medicine

Reference43 articles.

1. Anderson, J.C., Rungtusanatham, M., & Schroeder, R.G. (1994). A theory of quality management underlying the Deming management method. The Academy of Management Review. 19(3). 472-509.

2. Arawati Agus. (2000). Reducing the effects of multicollinearity through Principle Component Analysis: A study on TQM practices Malaysia Management Review. June. 35(1): 43-50.

3. The structural impact of TQM on financial performance relative to competitors through customer satisfaction: An empirical study of Malaysian manufacturing companies;Arawati;Total Quality Management.,2000

4. A linear structural modelling of total quality management practices in manufacturing companies in Malaysia;Arawati;Total Quality Management,2001

5. Agus, Arawati; Zafaran Hassan & Zulridah Mohd. Noor. (2008), A Prespective on Customer Relationship Management in supply chain management in enhancing performance, 2008 SouthEast Asia Regional Conference: Globalization, Innovation and Leadership, 4-6 Dec 2008, Kuala Lumpur, Malaysia.

Cited by 67 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Critical Success Factors Influencing Total Quality Management In Industrialised Building System: A Case Of Malaysian Construction Industry;Ain Shams Engineering Journal;2023-03

2. Linking big data and total quality management: A proposed theoretical research framework of digital maturity mediation;THE 5TH INTERNATIONAL CONFERENCE ON COMPUTATIONAL INTELLIGENCE IN INFORMATION SYSTEMS (CIIS 2022): Intelligent and Resilient Digital Innovations for Sustainable Living;2023

3. Analysis of quality control and improvement using D-M-A-I-C method in the manufacturing industry;SIXTH INTERNATIONAL CONFERENCE OF MATHEMATICAL SCIENCES (ICMS 2022);2023

4. Conceptual Framework of the Role of Supply Chain Agility on Small-Medium Enterprise (SME) Growth;Handbook of Research on Promoting Logistics and Supply Chain Resilience Through Digital Transformation;2022-11-25

5. Does market performance mediates the nexus between production performance and financial performance in manufacturing companies?;Journal of Islamic Marketing;2022-09-16