Service Level Agreements for the Digital Library

Author:

Ahmad Masitah,Abawajy Jemal H.

Publisher

Elsevier BV

Subject

General Medicine

Reference14 articles.

1. Alhamad, M., Dillon, T. & Chang, E. (2010). SLA-Based Trust Model for Cloud Computing. Network-Based Information Systems (NBiS), 13th International Conference on, vol., no., 321-324.

2. Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model;Cecilia;The Journal of Academic Librarianship,2010

3. computing.,“In et al., computing.” In J.C. Bertot, P.T. Jaeger, & C. McClure (Eds.), Public Libraries and the Internet: Roles, Perspectives, and Implications, (91-102). Santa Barbara, CA: Libraries Unlimited.

4. Establishing and monitoring SLAs in complex service based systems;Comuzzi,2009

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