Developing a Conceptual Model Illustrating how HRM Practices Support Each other in Order to Improve Service Quality-Reference-Cited by-同舟云学术

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Developing a Conceptual Model Illustrating how HRM Practices Support Each other in Order to Improve Service Quality

Published:2014-08 Issue: Volume:148 Page:24-31
ISSN:1877-0428
Container-title:Procedia - Social and Behavioral Sciences
language:en
Short-container-title:Procedia - Social and Behavioral Sciences

Author:

Ueno Akiko

Publisher

Elsevier BV

Subject

General Medicine

Reference71 articles.

1. Empowerment to the people: creating an atmosphere for growth;Beach;Empowerment in Organisations,1996

2. Organisation development: Strategies and models;Beckhard;Reading, MA: Addison-Wesley,1969

3. Service marketing starts from within;Berry;Marketing management,1992

4. Organising for service: empowerment or production line?;Bowen,1995

5. Shaping Service Cultures Through Strategic Human Resource Management;Bowen,2000

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1. The Influence of Human Resource Management (HRM) on Non-Financial Performance (NFP) in the Airline IndustryA- A Focus on the Airlines in Korea;J AERONAUT ASTRONAUT;2024

2. Tackling service quality in the telecommunication B2B market;Journal of Business & Industrial Marketing;2019-08-05

3. Data regarding talent management practices and innovation performance of academic staff in a technology-driven private university;Data in Brief;2018-08

4. Managing service quality in high customer contact B2B services across domestic and international markets;Industrial Marketing Management;2016-05

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