Public Transport Services in Klang Valley: Customer Expectations and Its Relationship Using SEM

Author:

Kamaruddin Rohana,Osman Ismah,Pei Che Anizaliana Che

Publisher

Elsevier BV

Subject

General Medicine

Reference25 articles.

1. Australia Bureau of Statistic (2008.) Labour Force, Australia Detailed Elecronic available at http://abs.gov.au.

2. Bearden, W.O. & Teel, J, E. Selected determinants of customer satisfaction and complaints report. Journal of Marketing Research 20, 21-8.

3. Bernama (2009) .600,000 targeting for public transport ridership in Klang Valley by End 2012, Bernama Dec 17 2009, www. bernama.com.

4. Bernama (2010). 10 MP: RM2.8 billion for improving urban public transport, Bernama Oct 15 2010, www.bernama.com.

5. A threshold model of attribute satisfaction decision;Bettman;Journal of Consumer Research,1974

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