The explanatory power of the SKYTRAX’s airport rating system: Implications for airport management-Reference-Cited by-同舟云学术

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The explanatory power of the SKYTRAX’s airport rating system: Implications for airport management

Published:2023-12 Issue: Volume:1 Page:104-111
ISSN:2949-8996
Container-title:Transport Economics and Management
language:en
Short-container-title:Transport Economics and Management

Author:

Bulatovic Iva,Dempere Juan M.,Papatheodorou Andreas

Publisher

Elsevier BV

Reference50 articles.

1. Fortune Business Insights. Available at: 〈https://www.fortunebusinessinsights.com/airport-services-market-102855〉, (Accessed 15 March 2023).

2. Service quality measurements: a review;Ghotbabadi;Int. J. Acad. Res. Bus. Soc. Sci.,2015

3. A conceptual model of service quality and its implications for future research;Parasuraman;J. Mark.,1985

4. Airport-restaurant service quality in Hong Kong: an application of SERVQUAL;Heung;Cornell Hotel Restaur. Adm. Q.,2000

5. A critical review of techniques for classifying quality attributes in the Kano model;Mikulić;Manag. Serv. Qual.: Int. J.,2011

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