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The evolution and future of national customer satisfaction index models

  • Published:2001-04 Issue:2 Volume:22 Page:217-245
  • ISSN:0167-4870
  • Container-title:Journal of Economic Psychology
  • language:en
  • Short-container-title:Journal of Economic Psychology

Author:

Johnson Michael D.,Gustafsson Anders,Andreassen Tor Wallin,Lervik Line,Cha Jaesung

Publisher

Elsevier BV

Subject

Economics and Econometrics,Applied Psychology,Sociology and Political Science

Reference67 articles.

1. Customer satisfaction, productivity and profitability: Differences between goods and services;Anderson;Marketing Science,1997

2. Perceived relative attractiveness today and tomorrow as predictors of future repurchase intention;Andreassen;Journal of Service Research,1999

3. The effects of corporate image in the formation of customer loyalty;Andreassen;Journal of Service Marketing,1998

4. Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise;Andreassen;International Journal of Service Industry Management,1998

5. Causal models in marketing;Bagozzi,1980
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