1. The economics of competitive enterprise;Andrews,1993
2. An empirical assessment of the SERVQUAL scale;Babakus;Journal of Business Research,1992
3. Relationship marketing;Berry,1983
4. Relationship banking: The art of turning customers into clients;Berry;Journal of Retail Banking,1982
5. Relationship lending and lines of credit in small firm finance;Berger;Journal of Business,1995